iD.FREE
Product Support
Here you can find information about your product. In the “Service” tab you will find FAQs and operating instructions.
Service
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Tutorial videos
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iD.FREE VIDEOS
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MANUEL
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FAQ
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Quel droit de garantie ai-je ?
Des réclamations de garantie peuvent être faites en cas d’erreurs matérielles et de fabrication. Sont exclus de la garantie les piles, les sangles élastiques, les sangles de poitrine en textile, par ex. Comfortex, pièces d’usure et usure due à une utilisation commerciale ou à des accidents. Si aucune vitesse ne s’affiche, cela peut être dû à l’émetteur ou au calculateur.
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Which Sport profiles are available?
The sport profiles swimming, running, cycling, hiking, skiing, fitness or other are available.
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Can the heartrate be shown while swimming?
The heartrate can not be shown during swimming.
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Can buttons be pressed while swimming?
The buttons can be pressed without hesitation.
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Which sensors can be connected to the watch?
The connection is possible with ANT+-sensors.
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Can I transfer Smart Notifications to my watch?
If there is a connection with your smartphone via Bluetooth, Smart Notifications can be transmitted.
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Can the watch strap be changed?
Yes, you can find all the watch straps in our online shop (www.sigmasport-shop-com).
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What is the difference between the iD.FREE and iD.TRI?
The watch iD.TRI is especially for the triathlete and the available sport profiles are for the triathlon only. Because of this, the watch has a competition mode especially for the triathlon. The watch iD.FREE is an outdoor watch and has some more sport profiles like skiing and hiking. You can also find various games e.g. Geocaching on it.
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How can I change my training views?
The training views can be changed in the Data Center in the sport profile.
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Can I connect my watch with the smartphone?
You can connect the watch via Bluetooth with the smartphone and the Link App.
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How is the altitude calculated?
The altitude is determined by a barometric altitude measurement.
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How can I update the firmware on my device?
The firmware can be updated via the dashboard in the Data Center. Here you will find a direct indication if a new firmware is available.
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How can I connect ANT+ sensor with the device?
The sensors can be connected under “Settings > Connection”.
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How can I create and transfer Tracks?
Tracks can be created in the Data Center and transfered via the menu item “transfer to device”.
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Where can I order spare parts?
Spare parts can be ordered in our Webshop.
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How much does it cost to use the Data Center or the Link App?
The Link App and the Data Center can be used for free.
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How can I open the shortcut menu?
During the training you can open the shortcut menu by pressing the right button on the bottom.
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How can I calibrate the altitude?
The altitude can be calibrated via the shortcut menu.
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How can I delete activites from the watch?
Deleting activities is only possible through the PC. When you open the windows explorer you can delete the activities in the folder “activity”.
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What is the maximum arm circumference that can be set for the iD.FREE and iD.TRI?
The bracelets are suitable for wrists with a maximum circumference of 22.5 cm.
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Can I switch off the PPG measurement?
The PPG measurement cannot be switched off. However, it consumes very little power, which is why it is not relevant for the battery life.
If the watch is mounted on the bike mount and you still want a heart rate measurement, a chest strap can be used. In this case, the PPG measurement switches off automatically.
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Why are the tracks saved as .FIT files and not in .GPX format?
The GPX format is not standardised, which can lead to major problems. Therefore, a GPX track must first be converted into a format (FIT) that can be read by the watch via the Data Center.
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Is the time and date queried via GPS?
The time and date are queried and corrected via GPS. However, the watch must have been connected to the smartphone or the DATA CENTER beforehand. The app/DATA CENTER transfers the correct time zone to the watch. From this point onwards, the time query works via the GPS.
It is not possible to set the time zone automatically via GPS.
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